returns

Since we have selected the highest quality products to include on our web site, we have very few returns due to customer dissatisfaction. However, in the unlikely event that a return is required, the following policy will apply:

Most merchandise may be returned within 30 days for a refund of the product price less whatever was paid for shipping — whether we paid it or the customer paid it. The customer is responsible for returning the item in the original packaging and must be sure to ship by some method that provides insurance and a tracking number in the event that the package is lost or damaged.

Customer must call and request a Return Authorization (RA) number and write this number prominently on the returning package. RA numbers are valid for 15 days and all returns must be received within 15 days of obtaining the RMA number. Some items are returned directly to the manufacturer of the item and some are returned to airfilterstore.com, so be sure that the correct address is on the box.

Possible Restocking Fee: In addition to the cost of shipping, some manufacturers charge a restocking fee. IQAir products, for example, have a restocking fee of 20%. Austin Air charges a $25 restocking fee. The restocking fee, if any, will be deducted from the refund amount.